- Where are you located?We are a Physical - Online (e-commerce) pharmacy based in Rivers state, Nigeria.
Branch 1 : Suite 1 & 2 West Gold Mall, By Obiri Ikwerre Junction, NTA Road, Ozuoba, Port Harcourt, Rivers State, Nigeria.
Branch 2 : Suite A6, Eddyco Plaza, First Mechanic Junction, Alakahia, East West Road, Port Harcourt.
Branch 3 : No. 44, By Road 5, Radio Estate Ozuoba Port Harcourt, Rivers State, Nigeria. - I prefer shopping physically, can I come to your store to select my products ?YES, you can.
- Can I shop at anytime of the dayYes you can shop online 24/7, Physically you can shop during office hoursMon – Fri: 7:30 am – 9:00 pm,Sat: 9:00 am – 9:00 pm,Sun: 1:00 pm – 9:00 pm
- Will I get what I ordered for?You will get exactly what you ordered for products on the site is exactly same physically at the pharmacy store.
- How do I know if you have the product I am looking for? Can I send a picture?Click the search icon on the website and type the product name, you will find what you want, while products unavailable will be displayed as OUT OF STOCK.
- Can I send a product search to your team?YES, you can send the image of a product you want that is not listed on the site to our official whatsapp. You can also upload on PILLBOX.
General Questions
Payments
- What payment methods can I use?Several payment methods are available on our website, including Bank Transfer, Cards, etc Feel free to choose the option that you are most comfortable with.
- Can I pay on delivery?No you cannot. Only complete payment for products and delivery validates your order.
- How is the delivery fee calculated?Delivery fee is calculated based on receiver’s location and weight of products, Any changes as regards delivery or delivery fee will be passed across to you through your contact info.
- I made a payment on the website, how do I know if it was successful?Paystack confirms payments automatically. Check your email for notifications.
Ordering & Refunds
- How do I order a product I saw on social media?Visit the site, use the search icon in the filter to find your products, add to cart, view cart, Input address and then follow checkout instructions.
- In a case of refunds, How long does it take to get my refund?Once approved, your refund will be processed within 1–7 working days.
- Do you accept returns or exchange?Due to the nature of products we sell, we do not accept exchanges or returns.We advise you to take as much time as you need when making your purchase by reading up about the products.Check the expiration dates (on the product description), product forms (e.g liquid, solid, tablet, softgel, gummy or powder form), condition of the product (cracked, or stained).Repeatedly go over the items in your cart before final check out to avoid errors.
Delivery
- How and when do I get my waybill?We send waybill details to your email within 72 hours of your order. Please check your email (including inbox and spam/junk folders) before contacting us.Delivery is made between 2 to 5 business days depending on location
- How do I know my delivery fee?The website automatically choose the correct fee. You must manually select the zone that matches your shipping address.
- If you select an incorrect zone, here’s what happensOur team will email you a payment link to pay the outstanding delivery balance.
- Do you offer drop-shipping services?Yes but you must be a registered dropshipper with Mendel’s Pharamacy, For more details contact our official whatsapp : 08182807702
- Order CancellationIf you decline to pay the correct fee, we will unfortunately have to cancel your order because we cannot ship your order at a loss.
- DeductionBecause we have already incurred non-refundable processing charges to receive your payment and our staff has already begun picking and packing your order, your refund will be issued, minus the standard cancellation fee (₦1,500 or 3% depending on order value)
- I have placed my order on your website, what next?You will receive an order confirmation email from Medikhunt showing your complete order information and delivery timelines.Please be available for delivery within this time.
- I received a wrong or damaged item, what do I do?This rarely happens, but if you do receive a wrong item kindly contact us immediately you receive your order, by replying directly to your order confirmation email
Contact Information
- Contact UsIf you have questions not covered here, please contact our team at info@medikhunt.com, mendelalexgroup@gmail.com or 08182807702